Returns & Exchanges
We want you to be completely satisfied with your official The Who merchandise, which is why we offer a 30-day return window for all unworn and unwashed apparel. If your order doesn't hit the right note, our streamlined process ensures a quick exchange or refund to your original payment method.
Check Eligibility
Ensure your items are in their original condition, including all tags and packaging, and were purchased within the last 30 days.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Pack and Ship
Securely pack your items and attach the prepaid shipping label provided via the portal, then drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund or ship out your replacement items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing